SEAWUN Benchmarking Survey for 2003 ‘Data Book’

In 2004, with the encouragement and financial support of the Asian Development Bank (ADB), the South East Asian Water Utilities Network (SEAWUN) launched its Performance Benchmarking Program for water utilities in South East Asian region. This inaugural Program involved the participation of 47 utilities from 7 regional countries, namely Thailand, Laos, Cambodia, Malaysia, Indonesia, the Philippines and Vietnam. In addition to the support of national water associations and various stakeholders, participating utilities made vigorous efforts during the process of completing survey questionnaire. The survey questionnaire is largely compatible with the IBNET questionnaire with suitable modifications to fit regional characteristics. After the data collection and processing of data, a number of performance measures are calculated allowing performance ranking for participating utilities. Arising from this inaugural program recommendations / proposals for future Benchmarking activities have been proposed. The results of the inaugural survey have been documented in ‘Data-book’. These will also be distributed on a CD which includes additional analytical tools and they have also being posted on the SEAWUN website. This is to provide stakeholders with the opportunities to understand, consult and make use of this information and results for the enhancement of performance of their water utilities. Given that this is the inaugural survey, there are some minor inconsistency/errors apparent from the survey and subsequent analysis. It is hoped that in the future the process of data Benchmarking collection will be improved, thus we would be able to better enhance the performance and effective operation of individual utilities and in general, the whole regional water sector.

SEAWUN Benchmarking Survey for 2003 ‘Data Book’ (Draft)
Prepared by Gary McLay, SEAWUN International Benchmarking Specialist, June 2005