Metropolitan Waterworks and Sewerage System (Philippines) - Yancheng China Water Company (China)

USAID is facilitating a twinning partnership between the Metropolitan Waterworks and Sewerage System (MWSS) in Manila, Philippines, and both the Municipality of Yancheng, China and the city's concessionaire, China Water Company, to develop a participatory approach to monitor and evaluate the utility's performance. MWSS will be sharing the Public Assessment of Water Systems (PAWS) approach it has developed in partnership with the University of the Philippines, which provides utilities with valuable feedback on operational and business planning while increasing consumer involvement and public awareness. The twinning partnership focuses on: (1) demonstrating the importance of aligning service delivery goals with customer demand and preferences using a sustained feedback mechanism; (2) increasing Yancheng's capacity to establish a customer feedback system including immediate application and roll-out; and (3) motivating key stakeholders in Yancheng to actively participate in improving water service delivery.

October 2008 : Utilities Agree to Twinning Partnership
On October 13-14, 2008, Yancheng China Water Company (YCWC) and Manila’s Metropolitan Waterworks and Sewerage System (MWSS) signed a Letter of Intent to establish a twinning partnership to create a new customer feedback system at YCWC to monitor water utility performance. Facilitated by the WaterLinks utility twinning network, this partnership will enable YCWC to adopt an innovative system developed and operated by MWSS over the last 8 years. YCWC plans to implement the MWSS model and share its lessons learned with other water utilities in China.