MCWD-City West Water twinning results

The twinning program between Metro Cebu Water District ( Philippines ) and City West Water ( Australia ) is instructive.  The agreed target, i.e., NRW reduction in a pilot District Metered Area (DMA) was achieved – the recipient twin’s NRW  was reduced to 12% in January 2009 from 39% in September 2008. Significant resources, however, were used on the NRW project such that it was no longer feasible to duplicate the methodology used across the remaining DMAs. Alternately, it was recommended that MCWD review and improve its leak detection equipment.. Moreover, MCWD had been considering to outsource some functions; the expert twin offered advice to first assess the benefits and risks involved, what functions could be outsourced, and what needs to be in place before outsourcing occurs. The twinning also resulted in a very good working relationship between MCWD and CWW such that it has moved beyond the original work program to include the transfer of knowledge on a broad range of water utility matters (e.g., business planning, organizational structure, training and development. [From:  "ADB – CWW – MCWD Twinning Project First Year Report" (May 2009) at:]