Best Practices in Collection Efficiency and Non-Revenue Water

In 2004, the Water and Sanitation Project (WSP)-World Bank introduced benchmarking as an entry point for improving utility performance through a pilot study of 20 utilities in the Philippines. Since then, much interest has been generated on the activity consequently resulting in the expansion of the project to cover a total of 50 water utilities. Aside from being able to track and analyze their performance over time, the utilities also expressed appreciation for the learning gained from sharing with other utilities under the benchmarking project.

Benchmarking of Towns Water Utilities in the Philippines

Benchmarking of Towns Water Utilities in the Philippines examined the performance of 45 water utilities with service areas ranging from one or more barangays in a single town to several towns within a province. This builds on a pilot benchmarking exercise conducted in 2004, where the 2003 performance of 20 small water utilities were assessed and the results published in December 2005.

Philippines: Small Towns Water Utilities Data Book

The Performance Improvement and Benchmarking of Philippines Small Towns Water Supply Project forms an important foundation as it initiates a performance-based system for assessing the grant of water supply franchises as well as a means to support utilities in evaluating and improving their own performance by learning from others. This Data Book presents the results of the performance data collection and analysis undertaken for 20 utilities.

Benchmarking – Recent Global Developments

Benefits of Southeat Asian Water Utilities Network (SEAWUN) program to date:
- A readily comparable set of performance indicators
- Relatively simple data collection
- Performance indicators that can be used internally for performance management
- An indication of who are the best performers
- A forum for discussion on what are the best practices
Over time, they also provide some indication of how well utilities are progressing in improving their performance.

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